FAQs

For information on how to use the products and their ingredients, please go to the individual product descriptions.

 

SKIN TYPES/ USAGE

Yes! All of our skincare range has been formulated with new and expecting mothers in mind. Our founder, Belinda is dedicated to offering toxin-free, fertility, pregnancy, breastfeeding and hormone-friendly skincare range that was also luxurious and highly effective. We strictly adhere to the EU standard for skincare thus all our products are considered safe for pregnancy and breastfeeding. If you're unsure, please check with a medical practitioner first.

Common ones that are safe to use externally when diluted correctly include citrus oils (such as sweet organge), lavender, German chamomile, geranium, pamarosa, patchouli, and ylang ylang. Best to avoid all stimulating ones such as clary sage, tea tree, eucalyptus etc.. If you are unsure please consult your health practitioner.

Absolutely! Our products are irritant-free and don’t contain nasties that may aggravate your sensitive skin. In fact, we recommend the Afterglow Face Serum for its super nourishing property and the Hydrating Face Cream, as it contains aloe vera and lavender, which are known to soothe skin inflammation and redness.

Dry skin can greatly benefit from our Purifying Oil Cleanser which gently and effectively clean without stripping your skin of its essential nutrient. After cleansing, try layering our Afterglow Face Serum with the Hydrating Face Cream. They deeply moisturise and hydrate, increase skin elasticity, smooth out fine lines, and replenish your skin with antioxidants and vitamins. Your natural glow will shine through in no time.

When it comes to preventing hormonal acne, keeping pores unclogged and hydrated is the key. Our Purifying Oil Cleanser is a gentle cleanser which removes dirt and excess oil whilst keeping pores clean and unclogged without stripping the skin of its natural oils. It works effectively to combat acne and is often the first product I recommend in tackling hormonal acne. 

Pigmentation can be addressed by keeping antioxidant levels high. One of my go-to products for pigmentation is our Afterglow Face Serum. It is chocked full of essential fatty acids, vitamins and brightening antioxidants.

Your skin will benefit from the powerful protection and anti-aging properties, derived from plant extracts, oils, and active ingredients. Our products is designed to be balancing and to love most skin types.

GENERAL

Definitely not! Our products are completely free from parabens, sulfates (SLS, SLE), petrochemicals, PEGs, silicones, aluminium, synthetic fragrances and colourings (and all the nasties you can think of). We only make our products with natural plant oils, butters, vegetable waxes, essential oils, herbs and flower extracts as they're more potent, nourishing, and so good for your skin!

Yes, Florette Skincare products are 100% owed and made in beautiful Sydney, Australia.

Of course! This is extremely important to us.

Yes, our packaging is BPA free and 100% recyclable.

SHIPPING

You will receive all your tracking information via email.

Yes, you can, as long as you have not received a tracking number via email. Please email us ASAP at hello@floretteskincare.com .

If you have received your tracking number, a $12 ‘return to sender’ fee and further $7.5 postage fee will be charged. Orders cannot be refunded once the initial tracking number has been received.

Yes but you can only cancel the order if you have not received the tracking number. Once the tracking number is received, it means your order has been dispatched, hence why we can’t cancel it for you.

Please check out our Refund Policy Page.